UGIS Cancellation / Refund Policy

In order to provide the best possible care to our patients, we request that you please give our office at least 48 hours’ notice in the event that you need to cancel or reschedule your appointment. Doing so allows another patient access to that appointment time.

We send appointment reminders via SMS, allowing you to cancel via SMS if you no longer require the appointment or cannot attend.

We understand unexpected circumstances outside your control can come up at the last minute, impacting your ability to attend your scheduled appointment.

If you are unable to attend your scheduled appointment, please contact Upper GI Surgery on 02 9553 1120.

Alternatively, email info@uppergisurgery.com.au stating your full name, date of birth, date and time of your appointment and the doctor you were scheduled to attend.

Please note it remains your responsibility to be aware of your scheduled appointment time. If an appointment is cancelled more than 2 times consecutively, we may require prepayment to the amount of your consultation fee to secure your next appointment.

Cancellation of booked surgery requires as much notice as possible due to the complexity of the process. If you cancel surgery after having paid your surgery fees, you will be provided a refund to your nominated bank account.

Thank you for your understanding and cooperation. Our policy enables us to open otherwise unused appointments and surgery bookings to better serve the needs of all patients.